Privacy Policy

Last Updated: June 19, 2026

Tech Help US ("we," "us," or "our"), operated by Thrace LLC, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, who we share it with, and the choices you have. By using our website or purchasing from us, you agree to the practices described here.

Information We Collect

Information you provide. When you place an order, create an account, sign up for emails, or contact us, we may collect your name, email address, billing and shipping address, phone number, and order details. Payment card information is entered at checkout and processed by our payment provider; we do not store your full card number.

Information collected automatically. When you visit our website, we and our service providers may automatically collect your IP address, device and browser type, pages viewed, links clicked, and similar usage data through cookies and comparable technologies.

Information from third parties. We may receive information from our payment processors, advertising and analytics partners, and platforms such as social media services, consistent with their own policies.

How We Use Your Information

• To process and deliver your orders and provide customer support
• To create and manage your account and any subscriptions
• To send order confirmations, service messages, and, with your consent where required, marketing emails
• To operate, improve, and secure our website
• To prevent fraud, abuse, and unauthorized transactions
• To measure and improve our advertising
• To comply with our legal obligations

Cookies and Tracking Technologies

We use cookies and similar technologies to keep your shopping cart working, remember your preferences, understand how our site is used, and support our advertising. This includes advertising and analytics tools such as the Meta (Facebook) Pixel, which help us measure ad performance and show relevant ads on other platforms.

You can control cookies through your browser settings, and where applicable through any cookie banner on our site. Disabling some cookies may affect how the website functions.

How We Share Your Information

We do not sell your personal information for money. We share information only as described below:

• Service providers. Companies that help us run our business, such as our e-commerce platform (Shopify), email provider (Klaviyo), payment processors, and hosting and support vendors, who may use your information only to perform services for us.
• Advertising and analytics partners. Partners such as Meta (Facebook) that help us measure and deliver advertising. Sharing data with these partners for targeted advertising may be considered a "sale" or "sharing" of personal information under certain state privacy laws. You may opt out as described in the "Your Privacy Rights" section below.
• Legal and safety. When required by law, or to protect our rights, customers, or the public, or to investigate fraud or abuse.
• Business transfers. In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Email and Marketing Communications

If you opt in, we may send you marketing emails. You can unsubscribe at any time using the link at the bottom of any marketing email, or by contacting us at hello@techhelpus.com. We will still send you transactional messages related to your orders and account.

Your Privacy Rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, and to opt out of certain uses.

California residents. Under the CCPA/CPRA, you may request access to or deletion of your personal information, request details about how it is used and shared, and opt out of the "sale" or "sharing" of your personal information for targeted advertising. We will not discriminate against you for exercising these rights.

EU, EEA, and UK residents. Under the GDPR and UK GDPR, you may have the right to access, correct, delete, restrict, or object to processing, and to data portability, as well as the right to withdraw consent and to lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us at hello@techhelpus.com. We may need to verify your identity before fulfilling your request.

Do Not Track and Global Privacy Control

Some browsers offer a "Do Not Track" signal or a Global Privacy Control (GPC) signal. Where required by law, we treat a recognized GPC signal as a valid request to opt out of the sharing of your personal information for targeted advertising.

Data Retention

We keep your personal information for as long as needed to provide our products and services, comply with legal and tax obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to other websites we do not control. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.

Children's Privacy

Our products and website are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above. Significant changes may be communicated through our website or by email.

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